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OMISTA News

May
21


Branch Hours Effective Monday, May 25
All OMISTA branches open regular hours 10:00AM-5:00PM

We are also still available to assist you with all of your financial needs, by email or phone at any branch.

Apr
22


OMISTA Launches Green Choice Loan Program on Earth Day 50th Anniversary

The OMISTA Green Choice Loan Program officially launches on Earth Day. The program rewards New Brunswickers who choose to reduce their environmental impact at home or when on the road. >>

 

Apr
16



Apply now for the Canada Emergency Business Account (CEBA)

To ensure that small businesses have access to the capital they need to see them through the current challenges, the Government of Canada has launched the new CEBA. Apply for funding now through the financial institution that holds your primary business operating account.

Apr
01


As the COVID-19 situation continues to evolve, we have been adjusting our service channels to ensure you continue to have access to your finances. During this time we ask that whenever possible, you do your banking from the comfort and convenience of your own home.

Branch Hours Effective Monday, April 6
Fredericton, 444 Aberdeen St: 10:00am-2:30pm
Moncton, 151 Cornhill St: 10:00am - 2:30pm

Our Oromocto and Moncton, 1192 Mountain Road branches remain closed.

Weekdays from 10:00am - 5:00pm our employees are happy to assist you with all of your financial needs, by email or phone at any branch.

Mar
26

Issue with some retail terminals continues to affect purchases

Some customers of select financial institutions continue to have their Interac Debit chip-and-PIN card transactions declined at specific retailers. This is not a debit card issue but is an issue at some merchants who use VeriFone point of sale terminals requiring a software update. Transactions requiring the use of a PIN may be declined however, "contactless" (no PIN, just tap) transactions and ATM access continue to function normally. IfF you experience this issue you may:
Split your purchase to allow for contactless transactons (under $100 each)
Have cash on hand as a back-up until this issue is resolved

Some of the merchants affected include: Burger King; Co-op; Costco, Esso, and FAS Gas merchants (Gilbarco; La Senza; Lowe's Lululemon; Starbucks; Tim Hortons; Victoria's Secret
Repeated attempts to use the CHIP® feature may result in your card being blocked. If this happens, please call your branch and we can assist with unblocking your card. Alternatively, it will automatically reset to an unblock status after 24 hours.


Please click here to view the customer alert issued by at Interac®

For more details see the January 13 News items below.

Mar 17

Message from CEO Tammy Christopher


We're here and ready to keep supporting you during COVID-19.

Mar
16

Temporary Branch Closures while we're here for you during COVID-19
Oromocto and Mountain Rd Moncton branches temporarily closed


With COVID-19 top of mind, the safety and wellbeing of our customers, staff, and communities is our top priority. Although we have temporary closure of two of our branches OMISTA is ready to help by making sure banking is available to you anytime, anywhere. Please read more to see how you can confidently do your banking from the comfort and convenience of your home, 24/7.

Feb
21

Save The Date!


Feb 7

Atlantic Credit Unions Help with Australian Bushfire Appeal


We know that when responding to an emergency of this magnitude, the generosity of Canadians is essential to providing comfort and care. Please donate in-branch or online
. Atlantic Credit Unions will match the 1st $5000 in donations.

Jan 13

Intermittent Interac Debit Chip-and-PIN card purchase declines

We are aware of an issue with VeriFone terminals causing customers of select financial institutions and credit unions to have some of their Interac Debit chip-and PIN card transactions declined.

The declines are happening at some merchants who use VeriFone point of sale terminals. This is not a debit card issue but is an issue with terminals at the point-of-sale. The failure of some VeriFone terminals to meet the Interac® mandated changes of Combined Data Authentication is impacting some customers who have newer debit cards.
Transactions with these debit cards will be declined at some merchants who require the use of the PIN. However, “contactless” (no PIN) transactions and ATM access continue to function normally. Repeated attempts to use the CHIP® feature may result in your card being blocked. If this happens, please visit us in branch and we can assist with unblocking your card. Alternatively, it will automatically reset to an unblock status after 24 hours.

Please click here to view the customer alert issued by at Interac®

The issue is not impacting all Interac Debit chip-and-PIN cardholders, all merchants, or all terminals. The Interac Debit systems are working normally for all cardholders at non-impacted VeriFone terminals, and effected cardholders can still use their Interac Flash enabled card or device to complete an eligible transaction.

Which merchants have the affected Verifone POS terminals?

Canada: Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants
USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants)

Following are some options to provide an interim solution if you experience an issue with your debit card:
•    Split your transaction in two to allow for two contactless (tap, no PIN required) transactions
•    If you receive a CAPK error or other error message on the PIN Pad, leave the card in the terminal to complete the process
•    In some cases, you may have to press the “OK” button on the PIN Pad, but this is not consistently the action required.

Current state of issue/fix:
•    The testing of the terminal software fix at one of the highly impacted merchants is proving to be successful. The merchant is working to roll-out to additional stores shortly.
•    Other merchants continue to make progress towards the implementation of a fix.
•    Interac® continues to work with affected merchants to press for implementation of the
solution.

 


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Lost or Stolen Cards

To report a lost or stolen card, please refer to the numbers blow:

During business hours, please contact your branch directly.

Outside Business Hours

Credit Union debit card
1-888-277-1043


Collabria Financial credit card
North America: 1-855-341-4643
International Collect: 1-647-252-9564