Jan 13

Intermittent Interac Debit Chip-and-PIN card purchase declines

We are aware of an issue with VeriFone terminals causing customers of select financial institutions and credit unions to have some of their Interac Debit chip-and PIN card transactions declined.

The declines are happening at some merchants who use VeriFone point of sale terminals. This is not a debit card issue but is an issue with terminals at the point-of-sale. The failure of some VeriFone terminals to meet the Interac® mandated changes of Combined Data Authentication is impacting some customers who have newer debit cards.
Transactions with these debit cards will be declined at some merchants who require the use of the PIN. However, “contactless” (no PIN) transactions and ATM access continue to function normally. Repeated attempts to use the CHIP® feature may result in your card being blocked. If this happens, please visit us in branch and we can assist with unblocking your card. Alternatively, it will automatically reset to an unblock status after 24 hours.

Please click here to view the customer alert issued by at Interac®

The issue is not impacting all Interac Debit chip-and-PIN cardholders, all merchants, or all terminals. The Interac Debit systems are working normally for all cardholders at non-impacted VeriFone terminals, and effected cardholders can still use their Interac Flash enabled card or device to complete an eligible transaction.

Which merchants have the affected Verifone POS terminals?

Canada: Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants
USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants)

Following are some options to provide an interim solution if you experience an issue with your debit card:
•    Split your transaction in two to allow for two contactless (tap, no PIN required) transactions
•    If you receive a CAPK error or other error message on the PIN Pad, leave the card in the terminal to complete the process
•    In some cases, you may have to press the “OK” button on the PIN Pad, but this is not consistently the action required.

Current state of issue/fix:
•    The testing of the terminal software fix at one of the highly impacted merchants is proving to be successful. The merchant is working to roll-out to additional stores shortly.
•    Other merchants continue to make progress towards the implementation of a fix.
•    Interac® continues to work with affected merchants to press for implementation of the
solution.

Jan 08

Dec 23

Dec 18

Congratulations to Doug Allen!

Anise Boudreau presented Doug with 10 000 bonus reward points just for using his OMISTA Credit Union Collabria Mastercard. Learn more about our customer-friendly Collabria credit cards! #ABetterWayToBank

Nov
14

For the 15th consecutive year, Canadians have ranked
credit unions highest among ALL financial institutions.

Oct
25

OMISTA Awarded Client of the Year
by LMI Canada - Atlantic Region

OMISTA was one of three LMI Canada - Atlantic Region clients chosen as 2019 Client of the Year. CEO Tammy Christopher was presented the award October 25 by LMI Canada - Atlantic Region CEO Steve Daniels. The award is given in recognition of focus on the development of people and contribution to the community.
"It is companies like this that should never go unrecognized for all that they do inside and outside of their organization! Congratulations Tammy and everyone on the team, this is a team effort!!" - Steve Daniels, LMI CEO

Oct
15

International Credit Union Day - Thursday, October 17, 2019

International Credit Union (ICU) Day® celebrates the spirit of the global credit union movement. The day is recognized to reflect upon the credit union movement's history, promote its achievements, recognize the hard work and share member experiences. International Credit Union (ICU) Day® has been celebrated on the third Thursday of October since 1948. On October 17, 2019, join your global credit union family as we celebrate the 71st anniversary of ICU Day®!

Oct 4

Small Business Week is Oct 20 - 26 but OMISTA is celebrating all month long!

See our special offers to SMEs in our scrolling banners above. Contact your OMISTA Commerical team for further details.

July 29

SmartSAVER: Coming Soon to OMISTA

SmartSAVER is a non-profit organization dedicated to ensuring families are aware of RESP matching options through the Canada Learning Bond (CLB) and the Canada Education Savings Grant (CESG) and making the process of applying for these programs easier through an online application portal.
The online portal will allow parents and guardians to begin the application process for the CLB and the CESG and complete the process at their credit union branch when they come in to open an RESP. To learn more about these programs and eligibility rules while awaiting the SmartSAVER launch visit the CLB website and the CESG website.