COVID-19 Updates



We want to ensure our customers continue to get the services you need as COVID-19 evolves.

Our number one priority is the wellbeing of our customers and employees. We encourage customers who aren’t feeling well to take advantage of our online and mobile banking services, or to call us directly instead of coming into a branch.
In the meantime, if you have any questions, we're always here to help. Plese contact us using the most convenient method for you.


Phone

MONCTON: Cornhill St 506-857-3222      Mountain Rd 506-858-7206       Business Banking 506-858-7805
FREDERICTON: Aberdeen St 506-458-8844
OROMOCTO: Gateway Dr 506-357-0125

Email
inquiries@OMISTA.com

Social Media
Facebook: @OMISTACU       Twitter: @OmistaCU

Thank you for your patience, understanding and trust in OMISTA as your financial partner.
We’re all in this together. Stay safe.

Your Local Branch

Your Local Branch

Your Credit Union is Here to Serve You
At OMISTA Credit Union, the wellbeing of our customers, employees and community is our priority.
Effective May 25, 2020, all OMISTA branches are back to regular hours, weekdays 10:00AM - 5:00PM. Face masks are recommended».

Have you travelled out of country recently or are feeling unwell?
To ensure the health and wellbeing of our employees and our customers we ask anyone who has recently  travelled outside of the country or is not feeling well to contact us by calling your branch, or by email at info@OMISTA.com to receive service.

Wondering how to do your banking without coming in to the branch?
Click the Bank With Us tab to learn how to view accounts, check balances, make deposits, pay bills and transfer money.  You can logon to our online banking or download the OMISTA Mobile banking app from your app store.

Keeping You Safe: In-Branch Banking
We are taking extra steps to keep you and our employees safe at your branch. We are deep cleaning the branches daily including sanitizing door handles, ATMs, and reception areas. Hand sanitizers are also available for customer and employee use.

We’re here to serve you
If you have questions about your banking services, we’re here to support you.

Bank With Us

Bank With Us

Wondering how to do your banking without coming in to the branch?
Our online banking enables you to view accounts, check balances, make deposits, pay bills and transfer money.  You can logon to our online banking or download the OMISTA Mobile banking app from your app store.


If you're not currently signed up, submit your request using this form and we will connect with you to get set up. You can also call your branch or email us at info@OMISTA.com.

If you’re new to online banking, we have some video resources to help you.

Online Access: An overview of online banking and how to access to your account 24/7.

Mobile Banking App: A quick video showing the layout of the mobile app and how easy it is to access your finances online.

Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.

Protect Yourself from Fraud
Unfortunately, scammers will try to take advantage of situations like this.  Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. We take the safety and security of your information seriously. If you ever receive an email that appears to be from someone at your branch, please contact us to confirm whether the email is legitimate before responding.  

We’re here to serve you
If you have questions about your banking services, we’re here to support you.

Financial Relief

Financial Relief


Mortgage and Loan Payment Deferrals

Credit Card Relief

CUMIS Auto Insurance Refund

Canada Emergency Business Account (CEBA)

Direct deposit for CRA benefits

CERB Return or Repayment




Mortgage and Loan Payment Deferrals



OMISTA is committed to working with personal and small business customers on a case-bycase basis to help manage financial challenges due to COVID-19. This support will inlcude up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products.

If you are directly impacted by COVID-19 and facing financial challenges as a result, let us know by reaching out to us at inquiries@omista.com or by contacting your branch. We're in this together.


Credit Card Relief



Our credit card partner Collabria Financial Services, is committed to working with our personal and business cardholders to understand your needs and to do what we can to help you through this period of financial hardship.  

If you have been impacted by COVID-19 you may be eligible for:
  • Minimum payment deferrals can be requested on a month by month basis (for up to 6 months)
  • Temporary interest rate reduction availabe on purchases and cash advances at 10.9% for 3 month intervals for all qualified cardholders
  • Emergency temporary credit limit increases for Canadians still outside Canada
  • Increased Tap Payments to $250 for contactless purchases
If you are experiencing financial hardship due to the impacts of COVID-19, please visit OMISTA's Collbria Financial partner site for full details on the options and help available. You may also call the Collabria Financial Contact Centre at 1-855-341-4643 or email info@collabriacreditcards.ca to discuss the options.

Contact centres are receiving an unprecedented volume of calls from cardholders needing assistance. One way to avoid longer wait times on the phone is to use Collabria's online credit card management tool, MyCardInfo, for everyday activities.

You can use MyCardInfo to:
  •  Activate your credit card
  • View your current balance and available credit
  • View your account online via eStatement
  • View your card transaction history and pending transaction
  • Make one-time payments and set up AutoPay
  • Sign up for paperless eStatement
  • Track, manage and redeem Rewards
  • Dispute transactions
  • Request a Credit Limit Increase

Register for or access MyCardInfo here.

We will continue to work on ways to help you through this difficult time and will keep you informed every step of the way.


CUMIS Auto Insurance Refund



Our insurance partner CUMIS Insurance, is offering a Reduced Driving Refund on auto insurance premiums. Eligible auto clients will automatically receive a minimum 10% refund on premium for the period of April 1 - May 31. There is not need to register for the refund. If eligible, refunds will be applied to your account, starting in July. For clients who pay annually, you'll receive a refund cheque from CUMIS in July. Visit the CUMIS client site to learn more.



Canada Emergency Business Account (CEBA) *



*Update 12/11/2020: The Government of Canada, alongside its partners EDC, have expanded the Canada Emergency Business Account (CEBA) loan program to provide additional financial support to those eligible Canadian small businesses and non-profits who continue to be impacted by the unprecedented economic challenge brought on by the COVID-19 pandemic.


Under this expansion, the CEBA program will now provide access to an additional $20K to eligible borrowers who already received a $40,000 loan and $60,000 for new applicants to CEBA.

If you are a business member and have an existing CEBA loan administered through our credit union, and the loan is in good standing, you may apply for the additional $20,000. For those who are eligible, $10,000 will be forgivable if repaid by December 31, 2022. For example, if you are a business who has a current loan of $40,000 and are approved for the additional funds under the new criteria of $20,000 your total loan is $60,000 and of that, $20,000 is forgivable if repaid before December 31, 2022.

For those business members who do not have an existing CEBA loan or pending application, and meet the criteria outlined by EDC, you may be eligible for a loan up to $60,000 with a total of $20,000 forgivable if repaid prior to December 31, 2022. New applicants must complete the EDC pre-screening tool here and follow the other application requirements outlined below.

The application deadline has been extended to March 31, 2021

To determine if you may meet the CEBA eligibility requirements, please use the EDC CEBA pre-screening tool.

If it is determined that you may be eligible, contact us to open a business chequing/operating account and continue the application for the CEBA loan here.

More information on the program as well as frequently asked questions are outlined below.



The Government of Canada and Export Development Canada (EDC) have launched the Canada Emergency Business Account (CEBA) to support businesses and non-profits that have been adversely affected by COVID-19. Eligible businesses will receive a total of $60,000 loan for immediate financial support to cover short term operating expenses, payroll, and other non-deferrable expenses which are critical to sustain business continuity.

We are accepting applications for the CEBA loan program on behalf of the Government of Canada and Export Development Canada (EDC) until March 31, 2021. To apply, please complete the following:

1.    Complete a government pre-screening to see if you may be eligible for the CEBA Program. If you may be eligible, you will receive a 10-digit pre-screen number.
2.    Open a business account. A business account is required to qualify for the CEBA program. Contact us to open your business banking account.
3.    Submit your application by here.


FREQUENTLY ASKED QUESTIONS

What is the CEBA Program

This CEBA loan program provides interest-free loans of up to $60,000 to small businesses and not-for-profits that have been seriously impacted by the pandemic.

If the balance of the loan has been repaid on or before December 31, 2022, 33% of the loan ($20,000) will be forgiven.

As of October 26, 2020, eligibility for CEBA expanded by removing the previous March 1, 2020 condition for having an active business chequing/operating account. With this removal, eligible businesses can now apply after opening a business chequing/operating account with their primary financial institution. For more information about this new criteria see the section below on “About the CEBA expansion.”

As of December 4, 2020, approved CEBA applicants can now receive a $60,000 loan. CEBA applicants who have received the $40,000 CEBA loan may apply the CEBA expansion, which provides eligible businesses with an additional $20,000 of financing.

What are the eligibility requirements for the CEBA and how do I apply?

The CEBA application process follows one of two streams: (i) the Payroll Stream (Applicants with employment income paid in the 2019 calendar year between Cdn.$20,000 and Cdn.$1,500,000) or (ii) the Non-Deferrable Expense Stream (Applicants with Cdn.$20,000 or less in total employment income paid in the 2019 calendar year).
Every applicant must meet the following criteria:

  • Has an active CRA Business Number (BN) with an effective date of registration on or prior to March 1, 2020.
  • Has an active business chequing/operating account with the Lender at the time of applying for CEBA. Note: If Borrower currently does not have a business chequing/operating account the Borrower must create one at their primary financial institution before applying for CEBA.  
  • Has not previously used the Canada Emergency Business Account Program (the "Program") and will not apply for support under the Program at any other financial institution.
  • Intends to continue to operate its business or to resume operations. 
  • If you fall into the Payroll Stream and once you have completed the application with your financial institution, the Government of Canada will assess the application and inform your financial institution of the approval or decline of the loan. If approved, your financial institution will provide the funds into your business chequing / operating account.

If you fall into the Non-Deferrable Expenses Stream you must also meet the following criteria:
Have eligible non-deferrable expenses between Cdn. $40,000 and Cdn. $1,500,000. Eligible non-deferrable expenses could include costs such as rent, property taxes, utilities, and insurance. Expenses will be subject to verification and audit by the Government of Canada.

Filed an income tax return with the CRA with a tax year ending in 2019 or, if its tax return for 2019 has not yet been submitted, 2018.

CEBA applications under the 2020 Eligible Non-Deferrable Expenses Stream will follow a three-step process:

  • Step 1: Complete the online Pre-Screen Tool. The Pre-Screen Tool is not a CEBA application and is solely intended to provide a non-binding indication of eligibility to inform your decision of whether to apply for a loan. If you are declined at this step you can still apply for CEBA and therefore still need to complete the next two steps as identified.
  • Step 2: Businesses will initiate applications directly through filling out the application. Once we receive the application, we will be in touch to activate Step 3 of the application process.
  • Step 3: Once we’ve received your application, you will then be directed to a CEBA website to provide supporting documentation of the 2020 Eligible Non-Deferrable Expenses and to complete the application.
The Government of Canada will assess application information submitted with the supporting documentation and information provided in Step 3. If successful, the Government of Canada will notify us and provide funding for your CEBA loan.

QUESTIONS ABOUT THE EXPANSION

Who can apply for the $20,000 expansion?


Applicants with a $40,000 CEBA loan may apply for the $20,000 expansion. Apply here.

I aleady repaid my original CEBA loan. May I apply for the $20,000 expansion?

Yes, to apply click here.


What are the repayment terms for the $40,000 and $60,000 loan and the $20,000 expansion?

The following terms apply to all CEBA loans (original loan and expansion loan):
Interest:
• 0% per annum interest until December 31, 2022
• 5% per annum interest starting on January 1, 2023; interest payment frequency to be determined by your financial institution
Repayments & Maturity:
• No principal repayment required before December 31, 2022
• If loan remains outstanding after December 31, 2022, only interest payments required until full principal is due on December 31, 2025


Debt Forgiveness:
• If the outstanding principal, other than the amount of potential debt forgiveness, is repaid by December 31, 2022, the remaining principal amount will be forgiven, provided that no default under the Loan has occurred

Can I apply for an amout other than the $20,000 for the expansion?

Applicants applying for the expansion can only apply for the full $20,000. If you’re a new applicant click here to fill out the EDC pre-screen tool to see if you may be eligible. For existing CEBA loan, click here to apply for the expanded program.

Can I still apply for a $40,000 loan instead of a $60,000 loan once the expansion is available at my financial institution?

No, under the expanded program you may no longer apply for $40,000.

How can I apply for the $20,000 expansion?

As long as your existing CEBA loan is with OMISTA Credit Union and meets the eligibility criteria, you may apply here.

 
Do I need to submit a new application for the $20,000 expansion?

Yes, you will need to submit a new application and attestation to the financial institution that provided you with your original CEBA loan.
You will not need to resubmit your original application, or re-upload expense documents.
To apply, click here.

I applied for a CEBA loan before the expansion was announced. Can I cancel my existing $40,000 application and reapply for a $60,000 loan instead?

Please reach out to your Commercial Lending Representative for more information.

Note that choosing to cancel your application will reset adjudication timelines, adding additional processing time. An additional attestation will need to be submitted to apply for a $60,000 loan.

With respect to your existing $40,000 loan application, once you have applied, uploaded all necessary supporting documents (if applicable), and if pre-funding eligibility validation is successful, you should expect to receive funding within 10-15 business days.

Upon approval of your original loan application, you may then apply for an expansion and can do so by clicking here.

How long does it take to receive a $40,000 or $60,000 CEBA loan?

Once you have applied, uploaded all necessary supporting documents (if applicable), and if pre-funding eligibility validation is successful, you should expect to receive funding within 10-15 business days.

What are the terms for the forgiveness?

If you borrowed $40,000 or less:
Repaying the outstanding balance of the loan (other than the amount available to be forgiven) on or before December 31, 2022 will result in loan forgiveness of 25 percent (up to $10,000).

Example 1:
Maximum Amount Borrowed: $40,000
Amount Repaid By December 31, 2022: $30,000
Available Forgiveness: $10,000

Example 2:
Maximum Amount Borrowed: $20,000
Amount Repaid By December 31, 2022: $15,000
Available Forgiveness: $5,000

Example 3:
Maximum Amount Borrowed: $40,000
Amount Repaid By December 31, 2022: $25,000
Available Forgiveness: $0

If you borrowed more than $40,000 and up to $60,000:
If you received a $40,000 loan and subsequently received the $20,000 expansion, the terms of your forgiveness have changed and are described here.

Repaying the outstanding balance of the loan (other than the amount available to be forgiven) on or before December 31, 2022 will result in a single tranche of loan forgiveness up to $20,000 based on a blended rate:
• 25 percent on the first $40,000; plus
• 50 percent on amounts above $40,000 and up to $60,000.

For clarity, the portion of forgiveness based on a rate of 25% and the portion of forgiveness based on a rate of 50% are combined into a single tranche of forgiveness, which is only available if all other amounts outstanding are repaid by December 31, 2022. For example, if $60,000 is borrowed, no forgiveness is available unless $40,000 is repaid.

Example 4:
Maximum Amount Borrowed: $60,000
Amount Repaid By December 31, 2022: $40,000
Available Forgiveness: $20,000 ($40,000 x 25% + $20,000 x 50%)

Example 5:
Maximum Amount Borrowed: $50,000
Amount Repaid By December 31, 2022: $35,000
Available Forgiveness: $15,000 ($40,000 x 25% + $10,000 x 50%)

Example 6:
Maximum Amount Borrowed: $60,000
Amount Repaid By December 31, 2022: $35,000
Available Forgiveness: $0

If you fully repaid your original $40,000 loan, claimed forgiveness, and thereafter received the $20,000 expansion:
Repaying the outstanding balance of the $20,000 expansion (other than the amount available to be forgiven) on or before December 31, 2022 will result in loan forgiveness of 50 percent (up to $10,000).

Example 7:
Maximum amount Borrowed: $20,000
Amount Repaid By December 31, 2022: $10,000
Available Forgiveness: $10,000

Example 8:
Maximum amount Borrowed: $20,000
Amount Repaid By December 31, 2022: $8,000
Available Forgiveness: $0

Will I automatically get approved for the $20,000 expansion if I have successfully received a CEBA loan, or is there a chance I will get declined?

Applicants who received a $40,000 loan must apply separately for the $20,000 CEBA expansion.
 
In instances where additional information is needed from you relating to your original loan application, or if post-funding validations identified a discrepancy between your original loan application and CRA records, your expansion application may be declined.

Depending on the reason for decline, you may or may not be able to remedy your application.

I have been declined for the $20,000 expansion, how should I proceed?

Depending on the reason for decline, you may or may not be able to remedy your application. You will be notified with instructions on the next steps if any action or input is required from you.

What is the application deadline for the $20,000 expansion?

The deadline to apply for the $20,000 expansion at your financial institution is March 31, 2021.

How long does it take to receive the $20,000 expansion?

Once you have applied if pre-funding eligibility validation is successful, you should expect to receive funding within 10-15 business days.


For more information on the CEBA Program, visit the Government of Canada website.

If you have further questions, please connect with your Commercial Lending Representative directly.

Note: Please be advised that by clicking on the link below you will be taken to an external site.
Due to the high volume of applications it may take us a little longer to contact you once your form has been submitted. Our commitment is to get back to you within 2 business days.






Direct Deposit for CRA Benefits



Get your benefit payments and tax refunds fasters. Sign up for CRA direct deposit. A fast, convenient and secure way to get your CRA payents directly into your account.

You can now log in to online banking to enroll in the Canada Revenue Agency’s Direct Deposit via
Financial Institutions service to receive direct deposits for payments, including the Canada Emergency
Response Benefit (CERB).

Direct deposit is a fast, convenient, and secure way to get your CRA payments directly into your account.
Sign up now to receive your Canada Revenue Agency (CRA) payments via direct deposit, to receive your
benefit payments sooner.
  • Canada Emergency Response Benefit
  • Income Tax Refund
  • Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit
  • Canada Child Benefit
  • Canada Workers Benefit
Please note, if an individual has never filed a tax return with the CRA, they are not eligible to sign up for
the CRA direct deposit service through their financial institution.

Steps to Sign Up Through Online Banking
  1. Log in to online banking.
  2. Sign up for the CRA Direct Deposit.
  3. First navigate to the sidebar and click on Account Services, then click on Set up CRA Direct Deposit.
    Click Next to proceed.
  4. Select your account. You will be asked to select the account where your like to have your payments
    deposited to.
  5. Terms of Service. Once you have agreed to the Terms of Services, click Submit on the Authorization
    Page.

Already registered with the CRA to receive payments?
If you are already registered for CRA Direct Deposit, you don’t need to register again.

Would like to request the CERB?
If you would like to obtain the CERB benefit, you must apply for it directly at the CRA website beginning
on April 6. Additional information and questions about the CERB can be found at the Government of
Canada’s website.

Do you need to return or repay CERB?

You may want to return or be required to repay the CERB to the department (CRA or Service Canada)
that issued you the CERB payment if you:
  • return to work earlier than expected, including being paid retroactively
  • applied for CERB but later realize you are not eligible
  • applied for and received the CERB from CRA and Service Canada for the same eligibility period
         Here's how».
Additional information and questions about the CERB can be found at the Government of
Canada’s website.



COVID-19 FAQs

COVID-19 FAQs

With the continued effects of COVID-19, the health and safety of our members and employees is top of mind. We know COVID-19 has had, and will continue to have, a big impact on many members and we're here to support you with banking services and financial advice, anytime.

Health and Safety


How is OMISTA protecing members and employees?
Since early March, OMISTA has been actively monitoring and managing impacts of COVID-19 on our employees, branch operations and communities. Through it all, the health and safety of our members and employees has been top priority.
Our branch is cleaned on a regular basis; however, we’ve taken further measures to reduce the risks and impacts of
COVID-19:
  • Implemented numerous precautions to keep our branches and ATMs disinfected including deep cleaning every day, sanitizing door handles, ATMs, and reception areas
  • Increased the supply of hand sanitizer in our branches and keeping employees and members well informed and educated on safe sanitization practices
  • Reduced the number of employees in the physical branches, many working remotely, while we continue to provide access to essential financial services
  • Put in place special branch hours and procedures to protect members who may be more vulnerable to the COVID-19 virus
    • A maximum of five members permitted in-branch at any given time
    • Bill payments processed over the phone for members not signed up for online or phone banking
    • Arrange special branch hours for vulnerable populations as needed
What role do members play?
Members play a role in helping us keep our operations healthy and safe. Here’s what you can do to help reduce the potential spread of COVID-19. You are encouraged to take advantage of our online, mobile, and telephone banking or to call us directly instead of coming into a branch. Additional information is available under the Bank With Us tab including how to get set up with the account access option that works best for you. You can also contact us at inquiries@OMISTA.com. If you do visit a branch, please use hand sanitizing stations and maintain good hand washing practices. If you’re not feeling well or if you have recently travelled internationally, avoid coming into a branch for your banking needs.

I've been diagnosed with/exposed to a positive COVID-19 person and was in a branch. Should I let you know?
Please call your branch with any details you can provide about your contact with us.

Why are employees wearing or not wearing masks?
We are following the guidance of public health officials, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). As their recommendations or requirements change, we will follow suit.

Will you be asking members who are wearing masks or face coverings to remove them upon entering a branch?
We understand that individuals who are more vulnerable to COVID-19, or who are concerned about becoming
infected, may choose to wear a medical mask or face covering. If an employee is uncertain of a member’s identity or is unable to confirm their identity in accordance with our legal responsibility as a regulated financial institution, we may ask the member to temporarily lift their mask so their identity can be confirmed.

What is physical distancing?
Physical distancing is considered to be one of the most important measures to slow down the exposure and spread of the virus. This means taking measures to minimize close contact with others as well as reducing the overall number of people we come in contact with. To protect the wellbeing of our members, staff and community, we are practicing the following:
  • Keeping a minimum of two metres distance between employees and visitors
  • Limiting the number of visitors to each branch during open hours
  • Holding member meetings by phone
  • Greeting people with a smile instead of a handshake
  • Postponing our AGM
How are you communicating with members?
We are reaching out to members by phone, email, our website, and through social channels. Our focus is continuing to meet your banking needs while helping ensure the health and wellbeing of employees, members and the communities we serve.

Banking Services


Where can I get up-to-date information about branch closures or service changes?
Keeping you informed will continue to be an important part of what we do. You can expect:
  • Regular updates on OMISTA.com and OMISTA social media channels
  • Email communication when changes significantly impact our ability to serve members
  • Support from our employees by phone and email
  • Changes to branch hours or closures will be communicated to members through email, our website, social media, or some combination.
How will I access my banking services if I am avoiding public places or can’t come into the branch?
We have several convenient ways for you to access your banking services other than in-branch:
  • Online by entering your credentials in the Online Banking fields at www.OMISTA.com
  • Through your Smartphone using our mobile banking app which can be downloaded through your app store by searching OMSTA Mobile. This also gives you access to our Deposit Anywhere feature to deposit a cheque.
  • Telephone banking by calling 1-800-963-4848
  • By contacting us at inquiries@OMISTA.com
What if I don’t have a computer or smartphone?
Telephone banking is an easy and convenient option. You can check account balances, pay bills and transfer money. If you haven’t used it before, we’d be happy to help you set it up.

How will I get cash or make deposits?
You can withdraw and deposit money through our ATM or get cash back at a grocery retailer. If you have the option, we’d also encourage you to consider using your banking card, credit card and tap options. This requires
less contact and avoids having to keep significant sums of money on hand.

I have a debit card, but I don’t remember the PIN. Can you help?
Yes. Please contact your branch or email us at inquiries@OMISTA.com and we’ll help you reset your PIN.

I don’t have a debit card and some businesses are no longer accepting cash. Can you help?
Yes. We can provide you with an OMISTA debit card so you can easily and safely make purchases. Please contact your branch or email us and we can make arrangements to provide you with a debit card.

What are employees doing when it comes to handling money?
Handling money, identification and related documents is common practice in our credit union. To help ensure the
health and safety of our employees and members, we are washing our hands frequently and thoroughly. In addition, between transactions, employees are using hand sanitizers.

Is the credit union still supporting members who are in the process of buying/selling/renovating a home?
Yes. We will work with you to complete these transactions.

Is OMISTA doing anything to help members who are experiencing financial difficulties as a result of COVID19?
Yes, through our Pandemic Payment Relief Program we are here to support you. OMISTA is committed to working with personal and small business customers on a case-by-case basis to help manage financial challenges due to COVID-19. This support will include up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products. If you are directly impacted by COVID-19 and facing financial challenges as a result, let us know by reaching out to us at inquiries@OMISTA.com or by contacting your branch.

What do I do to protect my investments with the market slowdown due to COVID-19?
Many Canadians are concerned about their investment portfolio due to market uncertainty related to COVID-19.
This is a global pandemic impacting investors all over the world. Each investor’s situation is unique depending on
your portfolio, risk appetite, stage in life, and other factors. We recommend that you book an appointment with
ACHIEVE Financial in Moncton or Dave Gorman Financial Strategies in Fredericton to assess your specific situation.

Keeping the Communication Going


How will you notify members if your branches change hours or are temporarily closed?
We will post messages on our website, social media channels and at the entrance of those branches. We will also
include information on how we will continue to meet your banking needs. Our response team continues to make sure our customer service representatives have the most up-to date advice and information issued by the government.

Security and Fraud Prevention


Everything is so uncertain. Is it still safe to keep my money in the credit union?
Yes. Rest assured your money is safe and OMISTA is secure. As a regulated financial institution, deposits at OMISTA are protected up to $250,000 per separate eligible deposit through the New Brunswick Credit Union Deposit Insurance Corporation. This coverage protects deposits in chequing and savings accounts, term deposits and guaranteed investment certificates (GICs), money orders, drafts, and certified cheques.

Is there an increased risk of fraud as a result of COVID-19?
The risk of fraud and scams is ever-present, and fraudsters take advantage of any opportunity, particularly when people are in a vulnerable state, like now. We have become aware of a number of new fraudulent schemes seeking to exploit the COVID-19 pandemic, including fraudulent websites asking for donations to support those impacted by the virus. Always verify a charity through a reputable source and conduct your own due diligence to make sure they are legitimate before you make a donation.

Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures such as having an up-to-date operating system and anti-malware software. Be on the alert and learn to spot the common red flags of fraud at FCNB.

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:




 

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