COVID-19 Updates



We want to ensure our customers continue to get the services you need as COVID-19 evolves.

Our number one priority is the wellbeing of our customers and employees. We encourage customers who aren’t feeling well to take advantage of our online and mobile banking services, or to call us directly instead of coming into a branch.
In the meantime, if you have any questions, we're always here to help. Plese contact us using the most convenient method for you.


Phone

MONCTON: Cornhill St 506-857-3222      Mountain Rd 506-858-7206       Business Banking 506-858-7805
FREDERICTON: Aberdeen St 506-458-8844
OROMOCTO: Gateway Dr 506-357-0125

Email
inquiries@OMISTA.com

Social Media
Facebook: @OMISTACU       Twitter: @OmistaCU

Thank you for your patience, understanding and trust in OMISTA as your financial partner.
We’re all in this together. Stay safe.

Your Local Branch

Your Local Branch

Your Credit Union is Here to Serve You
At OMISTA Credit Union, the wellbeing of our customers, employees and community is our priority.
Effective May 25, 2020, all OMISTA branches are back to regular hours, weekdays 10:00AM - 5:00PM. Face masks are recommended».

Have you travelled out of country recently or are feeling unwell?
To ensure the health and wellbeing of our employees and our customers we ask anyone who has recently  travelled outside of the country or is not feeling well to contact us by calling your branch, or by email at info@OMISTA.com to receive service.

Wondering how to do your banking without coming in to the branch?
Click the Bank With Us tab to learn how to view accounts, check balances, make deposits, pay bills and transfer money.  You can logon to our online banking or download the OMISTA Mobile banking app from your app store.

Keeping You Safe: In-Branch Banking
We are taking extra steps to keep you and our employees safe at your branch. We are deep cleaning the branches daily including sanitizing door handles, ATMs, and reception areas. Hand sanitizers are also available for customer and employee use.

We’re here to serve you
If you have questions about your banking services, we’re here to support you.

Bank With Us

Bank With Us

Wondering how to do your banking without coming in to the branch?
Our online banking enables you to view accounts, check balances, make deposits, pay bills and transfer money.  You can logon to our online banking or download the OMISTA Mobile banking app from your app store.


If you're not currently signed up, submit your request using this form and we will connect with you to get set up. You can also call your branch or email us at info@OMISTA.com.

If you’re new to online banking, we have some video resources to help you.

Online Access: An overview of online banking and how to access to your account 24/7.

Mobile Banking App: A quick video showing the layout of the mobile app and how easy it is to access your finances online.

Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.

Protect Yourself from Fraud
Unfortunately, scammers will try to take advantage of situations like this.  Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. We take the safety and security of your information seriously. If you ever receive an email that appears to be from someone at your branch, please contact us to confirm whether the email is legitimate before responding.  

We’re here to serve you
If you have questions about your banking services, we’re here to support you.

Financial Relief

Financial Relief


Mortgage and Loan Payment Deferrals

Credit Card Relief

CUMIS Auto Insurance Refund

Canada Emergency Business Account (CEBA)

Direct deposit for CRA benefits

CERB Return or Repayment




Mortgage and Loan Payment Deferrals



OMISTA is committed to working with personal and small business customers on a case-bycase basis to help manage financial challenges due to COVID-19. This support will inlcude up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products.

If you are directly impacted by COVID-19 and facing financial challenges as a result, let us know by reaching out to us at inquiries@omista.com or by contacting your branch. We're in this together.


Credit Card Relief



Our credit card partner Collabria Financial Services, is committed to working with our personal and business cardholders to understand your needs and to do what we can to help you through this period of financial hardship.  

If you have been impacted by COVID-19 you may be eligible for:
  • Minimum payment deferrals can be requested on a month by month basis (for up to 6 months)
  • Temporary interest rate reduction availabe on purchases and cash advances at 10.9% for 3 month intervals for all qualified cardholders
  • Emergency temporary credit limit increases for Canadians still outside Canada
  • Increased Tap Payments to $250 for contactless purchases
If you are experiencing financial hardship due to the impacts of COVID-19, please visit OMISTA's Collbria Financial partner site for full details on the options and help available. You may also call the Collabria Financial Contact Centre at 1-855-341-4643 or email info@collabriacreditcards.ca to discuss the options.

Contact centres are receiving an unprecedented volume of calls from cardholders needing assistance. One way to avoid longer wait times on the phone is to use Collabria's online credit card management tool, MyCardInfo, for everyday activities.

You can use MyCardInfo to:
  •  Activate your credit card
  • View your current balance and available credit
  • View your account online via eStatement
  • View your card transaction history and pending transaction
  • Make one-time payments and set up AutoPay
  • Sign up for paperless eStatement
  • Track, manage and redeem Rewards
  • Dispute transactions
  • Request a Credit Limit Increase

Register for or access MyCardInfo here.

We will continue to work on ways to help you through this difficult time and will keep you informed every step of the way.


CUMIS Auto Insurance Refund



Our insurance partner CUMIS Insurance, is offering a Reduced Driving Refund on auto insurance premiums. Eligible auto clients will automatically receive a minimum 10% refund on premium for the period of April 1 - May 31. There is not need to register for the refund. If eligible, refunds will be applied to your account, starting in July. For clients who pay annually, you'll receive a refund cheque from CUMIS in July. Visit the CUMIS client site to learn more.



Canada Emergency Business Account (CEBA) *



*Update 10/23/2020: The CEBA 3.0 program detailed below is no longer available. CEBA 4.0 is launching soon.

The Government of Canada announced that it will be providing the Canada Emergency Business Account to support Canadian businesses that have been adversely affected by COVID-19. Eligible businesses will receive a $40,000 loan for immediate financial support to cover short term operating expenses, payroll and other non-deferrable expenses which are critical to sustain business continuity.

What is the CEBA Program
  • Up to $40,000 interest-free loan to help you cover operating costs you were not able to defer because of COVID19.
  • 25% (up to $10,000) of the loan proceeds is eligible for complete forgiveness if loan is repaid on or before December 31, 2022.
  • If the loan cannot be repaid by December 31, 2022 it can be converted into a 3-year loan with a fixed interest rate of 5% per annum.
How does the CEBA loan work?
  • The loan will be funded as a term loan (up to $40,000), 0% interest and no payments until December 31, 2022.
  • No interest will apply until January 1, 2023.
  • Beginning January 1, 2023, interest accrues on the balance of the term loan at a fixed rate of 5% per annum, payable monthly on the last day of the month.
  • If you pay 75% of the balance of the term loan on or before December 31, 2022, the remaining balance of your term loan will be forgiven. For example, if your balance is $40,000 on January 1, 2021 and you repay $30,000 on or before December 31, 2022, the remaining $10,000 will be forgiven.
  • If you do not repay the 75% of the balance of the term loan on or before December 31, 2022, the full loan balance and all accrued and unpaid interest will be due and payable on December 31, 2025.
What’s the eligibility criteria?

As set out by the Government of Canada, your business is eligible if it:
  • is a Canadian operating business in operation as of March 1, 2020
  • has a banking or borrowing relationship with the credit union as at March 1, 2020, and the credit union is your primary financial institution
  • has a business chequing/operating account with the credit union, which was opened on or before March 1, 2020 and is in good standing
  • does not have any loans with the credit union in arrears by 90 days or more as of March 1, 2020
  • has a Canada Revenue Business Number, and has filed tax returns(s) with Canada Revenue Agency for 2019 and/or 2018
  • has not previously received CEBA through the credit union or any other financial institution
  • is not a non-profit organization, charity, union, or a fraternal benefit society, unless the organziation earns revenue from regularly supplying property, goods and/or services; and intends to continue operating or to resume operations
  • has payroll of between $20,000 and $1,500,000 for the 2019 calendar year
CEBA criteria has been expanded to include the following:
Where do I upload the expense documents required as part of the application?
You may upload the documents as part of your initial application process. If you need to upload them separately, visit the 
CEBA Document Upload website and click the Get Started button.

The site also has pages for 
Frequently Asked Questions and a downloadable Instruction Guide, which you may wish to visit prior to clicking the Get Started link above

Note: If your everyday business banking account is held elsewhere, please apply for funding through the Financial Institution that holds your primary Business Operating Account

Before applying, have the following information:
Locate your 2019 T4 Summary of Remuneration Paid statement, you will need the following:

If you have further questions, please connect with your 
Commercial Lending Representative directly.


*Update 10/23/2020: The CEBA 3.0 program is no longer available. CEBA 4.0 is launching soon.



The above CEBA Online Application links to an external application site. Please note, due to the high volume of applications it may take us a little longer to contact you once your form has been submitted. Our commitment is to get back to you within 2 business days.



Direct Deposit for CRA Benefits



Get your benefit payments and tax refunds fasters. Sign up for CRA direct deposit. A fast, convenient and secure way to get your CRA payents directly into your account.

You can now log in to online banking to enroll in the Canada Revenue Agency’s Direct Deposit via
Financial Institutions service to receive direct deposits for payments, including the Canada Emergency
Response Benefit (CERB).

Direct deposit is a fast, convenient, and secure way to get your CRA payments directly into your account.
Sign up now to receive your Canada Revenue Agency (CRA) payments via direct deposit, to receive your
benefit payments sooner.
  • Canada Emergency Response Benefit
  • Income Tax Refund
  • Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit
  • Canada Child Benefit
  • Canada Workers Benefit
Please note, if an individual has never filed a tax return with the CRA, they are not eligible to sign up for
the CRA direct deposit service through their financial institution.

Steps to Sign Up Through Online Banking
  1. Log in to online banking.
  2. Sign up for the CRA Direct Deposit.
  3. First navigate to the sidebar and click on Account Services, then click on Set up CRA Direct Deposit.
    Click Next to proceed.
  4. Select your account. You will be asked to select the account where your like to have your payments
    deposited to.
  5. Terms of Service. Once you have agreed to the Terms of Services, click Submit on the Authorization
    Page.

Already registered with the CRA to receive payments?
If you are already registered for CRA Direct Deposit, you don’t need to register again.

Would like to request the CERB?
If you would like to obtain the CERB benefit, you must apply for it directly at the CRA website beginning
on April 6. Additional information and questions about the CERB can be found at the Government of
Canada’s website.

Do you need to return or repay CERB?

You may want to return or be required to repay the CERB to the department (CRA or Service Canada)
that issued you the CERB payment if you:
  • return to work earlier than expected, including being paid retroactively
  • applied for CERB but later realize you are not eligible
  • applied for and received the CERB from CRA and Service Canada for the same eligibility period
         Here's how».
Additional information and questions about the CERB can be found at the Government of
Canada’s website.



COVID-19 FAQs

COVID-19 FAQs

With the continued effects of COVID-19, the health and safety of our members and employees is top of mind. We know COVID-19 has had, and will continue to have, a big impact on many members and we're here to support you with banking services and financial advice, anytime.

Health and Safety


How is OMISTA protecing members and employees?
Since early March, OMISTA has been actively monitoring and managing impacts of COVID-19 on our employees, branch operations and communities. Through it all, the health and safety of our members and employees has been top priority.
Our branch is cleaned on a regular basis; however, we’ve taken further measures to reduce the risks and impacts of
COVID-19:
  • Implemented numerous precautions to keep our branches and ATMs disinfected including deep cleaning every day, sanitizing door handles, ATMs, and reception areas
  • Increased the supply of hand sanitizer in our branches and keeping employees and members well informed and educated on safe sanitization practices
  • Reduced the number of employees in the physical branches, many working remotely, while we continue to provide access to essential financial services
  • Put in place special branch hours and procedures to protect members who may be more vulnerable to the COVID-19 virus
    • A maximum of five members permitted in-branch at any given time
    • Bill payments processed over the phone for members not signed up for online or phone banking
    • Arrange special branch hours for vulnerable populations as needed
What role do members play?
Members play a role in helping us keep our operations healthy and safe. Here’s what you can do to help reduce the potential spread of COVID-19. You are encouraged to take advantage of our online, mobile, and telephone banking or to call us directly instead of coming into a branch. Additional information is available under the Bank With Us tab including how to get set up with the account access option that works best for you. You can also contact us at inquiries@OMISTA.com. If you do visit a branch, please use hand sanitizing stations and maintain good hand washing practices. If you’re not feeling well or if you have recently travelled internationally, avoid coming into a branch for your banking needs.

I've been diagnosed with/exposed to a positive COVID-19 person and was in a branch. Should I let you know?
Please call your branch with any details you can provide about your contact with us.

Why are employees wearing or not wearing masks?
We are following the guidance of public health officials, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). As their recommendations or requirements change, we will follow suit.

Will you be asking members who are wearing masks or face coverings to remove them upon entering a branch?
We understand that individuals who are more vulnerable to COVID-19, or who are concerned about becoming
infected, may choose to wear a medical mask or face covering. If an employee is uncertain of a member’s identity or is unable to confirm their identity in accordance with our legal responsibility as a regulated financial institution, we may ask the member to temporarily lift their mask so their identity can be confirmed.

What is physical distancing?
Physical distancing is considered to be one of the most important measures to slow down the exposure and spread of the virus. This means taking measures to minimize close contact with others as well as reducing the overall number of people we come in contact with. To protect the wellbeing of our members, staff and community, we are practicing the following:
  • Keeping a minimum of two metres distance between employees and visitors
  • Limiting the number of visitors to each branch during open hours
  • Holding member meetings by phone
  • Greeting people with a smile instead of a handshake
  • Postponing our AGM
How are you communicating with members?
We are reaching out to members by phone, email, our website, and through social channels. Our focus is continuing to meet your banking needs while helping ensure the health and wellbeing of employees, members and the communities we serve.

Banking Services


Where can I get up-to-date information about branch closures or service changes?
Keeping you informed will continue to be an important part of what we do. You can expect:
  • Regular updates on OMISTA.com and OMISTA social media channels
  • Email communication when changes significantly impact our ability to serve members
  • Support from our employees by phone and email
  • Changes to branch hours or closures will be communicated to members through email, our website, social media, or some combination.
How will I access my banking services if I am avoiding public places or can’t come into the branch?
We have several convenient ways for you to access your banking services other than in-branch:
  • Online by entering your credentials in the Online Banking fields at www.OMISTA.com
  • Through your Smartphone using our mobile banking app which can be downloaded through your app store by searching OMSTA Mobile. This also gives you access to our Deposit Anywhere feature to deposit a cheque.
  • Telephone banking by calling 1-800-963-4848
  • By contacting us at inquiries@OMISTA.com
What if I don’t have a computer or smartphone?
Telephone banking is an easy and convenient option. You can check account balances, pay bills and transfer money. If you haven’t used it before, we’d be happy to help you set it up.

How will I get cash or make deposits?
You can withdraw and deposit money through our ATM or get cash back at a grocery retailer. If you have the option, we’d also encourage you to consider using your banking card, credit card and tap options. This requires
less contact and avoids having to keep significant sums of money on hand.

I have a debit card, but I don’t remember the PIN. Can you help?
Yes. Please contact your branch or email us at inquiries@OMISTA.com and we’ll help you reset your PIN.

I don’t have a debit card and some businesses are no longer accepting cash. Can you help?
Yes. We can provide you with an OMISTA debit card so you can easily and safely make purchases. Please contact your branch or email us and we can make arrangements to provide you with a debit card.

What are employees doing when it comes to handling money?
Handling money, identification and related documents is common practice in our credit union. To help ensure the
health and safety of our employees and members, we are washing our hands frequently and thoroughly. In addition, between transactions, employees are using hand sanitizers.

Is the credit union still supporting members who are in the process of buying/selling/renovating a home?
Yes. We will work with you to complete these transactions.

Is OMISTA doing anything to help members who are experiencing financial difficulties as a result of COVID19?
Yes, through our Pandemic Payment Relief Program we are here to support you. OMISTA is committed to working with personal and small business customers on a case-by-case basis to help manage financial challenges due to COVID-19. This support will include up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products. If you are directly impacted by COVID-19 and facing financial challenges as a result, let us know by reaching out to us at inquiries@OMISTA.com or by contacting your branch.

What do I do to protect my investments with the market slowdown due to COVID-19?
Many Canadians are concerned about their investment portfolio due to market uncertainty related to COVID-19.
This is a global pandemic impacting investors all over the world. Each investor’s situation is unique depending on
your portfolio, risk appetite, stage in life, and other factors. We recommend that you book an appointment with
ACHIEVE Financial in Moncton or Dave Gorman Financial Strategies in Fredericton to assess your specific situation.

Keeping the Communication Going


How will you notify members if your branches change hours or are temporarily closed?
We will post messages on our website, social media channels and at the entrance of those branches. We will also
include information on how we will continue to meet your banking needs. Our response team continues to make sure our customer service representatives have the most up-to date advice and information issued by the government.

Security and Fraud Prevention


Everything is so uncertain. Is it still safe to keep my money in the credit union?
Yes. Rest assured your money is safe and OMISTA is secure. As a regulated financial institution, deposits at OMISTA are protected up to $250,000 per separate eligible deposit through the New Brunswick Credit Union Deposit Insurance Corporation. This coverage protects deposits in chequing and savings accounts, term deposits and guaranteed investment certificates (GICs), money orders, drafts, and certified cheques.

Is there an increased risk of fraud as a result of COVID-19?
The risk of fraud and scams is ever-present, and fraudsters take advantage of any opportunity, particularly when people are in a vulnerable state, like now. We have become aware of a number of new fraudulent schemes seeking to exploit the COVID-19 pandemic, including fraudulent websites asking for donations to support those impacted by the virus. Always verify a charity through a reputable source and conduct your own due diligence to make sure they are legitimate before you make a donation.

Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures such as having an up-to-date operating system and anti-malware software. Be on the alert and learn to spot the common red flags of fraud at FCNB.

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:




 

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