|
MasterCard® Online
|
|
Looking for more information? | |
- How do I sign in?
- I'm having problems signing in. What should I do?
- What hardware and software do I need?
- What browser settings do I need enabled to access the Credit Union MasterCard® site?
- Is the Credit Union MasterCard® site available 24 hours a day?
- How long are inquiries saved?
- How do I exit the Credit Union MasterCard® site?
- How is my financial information protected?
- What can I do to protect my financial information?
- What is encryption and why do I need it?
- If I change my address on the “Change Information” page, will that change my address for all my issuers' accounts?
- Will the Credit Union MasterCard® site work with my other personal financial software?
- How can I print a page?
- What is my browser cache and why should I clear it?
- Who do I contact for website assistance?
Back to Main FAQ Page
1. How do I sign in?
Once you have successfully enroled on to the Credit Union MasterCard® site, you can sign in to access your account information. To sign in, you must know the username you created during enrolment and your current password.
Back to Top
2. I'm having problems signing in. What should I do?
First, check to be sure you are using the correct username and password. If you still can not sign in, write down any error messages you receive and contact a customer service representative at 1-877-770-0738.
Back to Top
3. What hardware and software do I need?
To connect to the Internet, you will need the following:
- PC using one of the following browser/operating system combinations: Internet Explorer 5.5 or higher: WINDOWS® 95/98/ME, NT, 2000, XP, or Netscape 7.0 or higher: WINDOWS® 95/98/ME, NT, 2000, XP
- A browser using 128-bit encryption
- An Internet Service Provider (ISP) and e-mail account.
Back to Top
4. What browser settings do I need enabled to access the Credit Union MasterCard® site?
Your browser must use 128-bit encryption and have JavaScript enabled. By default, JavaScript is enabled in both Internet Explorer and Netscape. Internet Explorer does not allow the JavaScript setting to be changed. Netscape does allow you to disable the JavaScript setting. Instructions for enabling JavaScript in the most recent versions of Netscape are listed below: Netscape 7.0:
- In the Menu bar, click Edit, then Preferences. The Preferences dialog box is displayed.
- In the Category menu, click Advanced. The Advanced Settings dialog box is displayed.
- Select Enable JavaScript.
- Click OK.
Back to Top
5. Is the Credit Union MasterCard® site available 24 hours a day?
Yes. It may be necessary at times, however, for us to perform maintenance. If maintenance is required, services may not be available.
Back to Top
6. How long are inquiries saved?
Inquiries are saved and available for viewing for six months. After six months, they are deleted from the system.
Back to Top
7. How do I exit the Credit Union MasterCard® site?
To ensure your account information remains private and secure, it is important to exit when you are finished using the system. To exit, click on the "Sign Out" link.
Back to Top
8. How is my financial information protected?
The Credit Union MasterCard® Site security is a partnership between the Credit Union MasterCard® site and you. The Credit Union MasterCard® site is responsible for the system and network security. To protect your account information, the Credit Union MasterCard® site:
- Provides effective system and network security. Some of the tools we use include strong encryption and secure socket layering.
- Limits system access to authorized individuals. We require that you develop a unique username and password that consist of both letters and numbers. Please keep them confidential so others can not access your information.
- Automatically disconnects you after a period of inactivity.
- Requires you to have a recent version of a standard browser, the most secure browser technology currently available.
Back to Top
- Keep your username and password secret.
- Change your password periodically.
- Make sure no one is watching when you sign in.
- Sign out of the CU CREDIT MasterCard® site before you leave your computer.
Back to Top
10. What is encryption and why do I need it?
Encryption refers to the practice of scrambling data so unauthorized parties cannot decipher it. It is important that your confidential information remain secure as it is passed between your PC and the issuer's server. To ensure your information is as secure as possible, we require that your browser use 128-bit encryption. This is the most secure browser technology currently available.
Back to Top
11. If I change my address on the “Change Information” page, will that change my address for all my issuers' accounts?
No. It only changes the address on file for your Credit Union MasterCard® account. If you have a Business MasterCard® account, you will need to request an address change by faxing your request, dated and signed by the authorized business contact on company letterhead, to 1-306-566-1770. Also, remember that when you address or any other contact information has to changed to contact any branch at OMISTA Credit Union to update your profile.
Back to Top
12. Will the Credit Union MasterCard® site work with my other personal financial software?
The Credit Union MasterCard® site lets you download files in three versions: Quicken®, Microsoft Money®, or text file.
Back to Top
13. How can I print a page?
You can print any page using the instructions applicable to your Internet browser.
Back to Top
14. What is my browser cache and why should I clear it?
Caching refers to your browser's ability to store visited web pages on your hard drive. Caching is helpful because it allows a page to be accessed from your hard drive - instead of from an Internet source. This can help you access pages more quickly. However, if your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version.
It is important to periodically clear your browser's cache so your browser can retrieve an updated version of a page. It is especially important to clear your cache if you have received an error message and are trying to correct the error. See your browser's help menu for more information on performing this function.
Back to Top
15. Who do I contact for website assistance?
For website assistance or customer service call 1-877-770-0738. To make an online inquiry, click on Help Centre and then Make an Inquiry on the MasterCard® Website. To report a lost or stolen card, call us at 1-800-LOST-111 (1-800-567-8111), or if outside of North America call us collect at 1-306-566-1276.
Back to Top
|
